Shipping & Returns Policy

Production Process

In order to minimize wastage and keep a transparent production process, all pieces are made to order, unless explicitly stated otherwise. Once payment has been received, the order will be shipped out within 7-14 working days.

Shipping Information

MARISPYPER STUDIOS ships worldwide. All packages are provided with a tracking number.

Average Delivery Times

  • Germany: 2-3 business days

  • EU: 2-5 business days

  • All other countries: 3-10 business days

Delivery days are estimated and not guaranteed. We will always try to deliver your goods within our estimated delivery times, but actual delivery times are outside of our control.

Shipping Costs

  • Germany: Standard delivery with tracking: 5,49 EUR

  • EU: Standard delivery with tracking: 13,50 EUR

  • UK: Standard delivery with tracking: 22,90 EUR

  • USA/Canada: Standard delivery with tracking: 44,90 EUR

  • Andorra, Channel Islands, Liechtenstein, Norway, San Marino, Turkey and Switzerland: Standard delivery with tracking: 25 EUR

  • Rest of the World: Standard delivery with tracking: 48 EUR

Products will be shipped directly from Germany by DHL or UPS. International orders may take longer due to customs formalities. We cannot ship to post box addresses.

Duties & Taxes

Within EU

All countries within the European Union are shipped on a delivery duty paid basis, meaning duties are included in the final price. According to § 19 UStG, we do not charge sales tax and therefore do not show VAT in the final price (small business status/Kleinunternehmerregelung).

Outside EU

All countries outside the European Union are shipped by UPS. Shipping rates do not include customs or import duties. Import duties must be covered by the customer.

Returns & Exchanges

Return Eligibility

  • Returns and exchanges are accepted within 14 days of receiving your order.

  • Custom-made pieces are not eligible for return.

  • Items purchased on sale or with discount codes are only eligible for credit or exchange.

Return Process

  1. Return Request

    • If you wish to return your order, you must make a request by emailing design@marispyperstudios.com within 14 days of receiving the items.

    • We will send you a return label. Please note the return fee listed below.

  2. Return Shipping

    • Returns must be shipped back within 14 days of receiving the return label.

    • Only returns with labels issued by MARISPYPER STUDIOS will be accepted.

    • Use registered mail with tracking or a service requiring signature upon delivery.

    • Shipping Costs for Returns:

      • Within Germany: Customer is responsible for a return shipping fee of 5 EUR

      • Within EU: Customer is responsible for a return shipping fee of 15 EUR

      • Rest of the World: Customer is responsible for a return shipping fee of 25 EUR

  3. Condition Requirements

    • Items must be unworn and have all original labels attached.

    • No marks or damage to the item or original packaging are allowed.

    • The original packaging must be in reasonable condition without postal labels.

  4. Additional Conditions

    • Original postage and packaging charges are non-refundable.

    • We may deduct a value loss fee for incorrect product handling.

    • MARISPYPER STUDIOS is not responsible for additional items accidentally included in the return package.

  5. Refund Processing

    • Refunds will be processed within 5 working days of receiving the returned item.

    • Refunds will be processed using the original payment method.

    • We reserve the right to reject returns outside the return period or for items not in original condition.

Contact for Exceptions

For any exceptional circumstances preventing standard return procedures, please contact: design@marispyperstudios.com or our contact form.